With this perspective, the Bank seeks to guarantee operational efficiency, institutional alignment and adequate internal control through optimum response times, effective management tools and appropriate control mechanisms, pursuant to international standards, in order to mitigate the risks related with the Institution’s operation. Along these lines, CABEI combines the elements involving structures and processes into a Balanced Scorecard (BSC) System, through which institutional activities are governed as mentioned above by management, articulation and alignment in a framework that includes the administration of quality processes and procedures, a standard internal control model and administrative development management, among others.
Therefore, the components of the approach under question are complementary and are jointly assessed. The objectives associated with this approach are:
1. Strengthen service quality. CABEI proposes to continuously improve service quality by implementing protocols that permit it to ensure that its institutional activity is in line with the objectives that govern the Institution. This strengthening process will allow the Bank to maintain
and guarantee service quality. The protocols, in addition to formalizing the process, will provide a benchmark for measuring the Institution’s execution capacity and its achievements with regard to services.
2. Increase operational efficiency.The management mechanism for CABEI’s development interventions must become more efficient and lasting. Likewise, it is important to improve the Bank’s response times in attending the needs of its members without compromising institutional risk management.
3.Strengthen integrated risk management.CABEI must continue to adopt the best international practices for adequate risk management in order to improve institutional financial soundness, without neglecting adequate attention to its clients’ needs.